The Operations Manager (OM) is responsible for assisting the Business Manager (BM) in the overall operations of all hotel departments. The OM’s primary focus is one of managing the housekeeping and maintenance departments, but on occasion, the OM may be asked to assist with front desk operations. The OM ensures that all policies and procedures are adhered to each day and will coordinate, direct and manage day-to-day operations in the absence of BM. As manager on duty (MOD), the OM is accountable for coordinating all departments to ensure a smooth-running operation and achievement of profit objectives. The OM is responsible for operating the property within Company Standard Operating Procedures, following Company guidelines, and exhibiting a strong commitment to compliance with all applicable laws and safety regulations. The Head Housekeeper (where applicable) and Maintenance Engineer report directly to the Operations Manager.
* No more than 20% of an OM’s work day is to be spent inspecting guest rooms. In addition, no more than 49% of an OM’s workweekcan be spent performing hourly, non-exempt work. If nearing this threshold, an OM should consult with their BM, so it is not compromised.
*Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the business. In addition, attendance at all scheduled training sessions and meetings is required.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to:
Leadership Skills and Characteristics