Night Auditor

Job Location US-CA-Redlands | US-CA-Redlands
Posted Date 4 weeks ago(1/26/2018 8:44 PM)
ID
2018-1233
Category
Customer Service/Support

Overview

 

POSITION PURPOSE

Alerts Front Desk Supervisor or Business Manager of discrepancies and problems while ensuring that the front desk operates at optimum efficiency. Provides friendly, courteous, and efficient service to guests at the front desk, accessing information required to determine appropriate action, and taking action accurately and properly.

Responsibilities

 

ESSENTIAL FUNCTIONS

  • Prepare the Night Audit Package by printing out reports.
  • Inform the Business Manager of discrepancies in the Night Audit Package.
  • Close and balance room accounts; analyze and correct out-of-balance transactions.
  • Using a video display terminal and keyboard, read, interpret, and record from registration document to check-in and check-out guests.
  • When information is incomplete or irregular, take appropriate action based on Hotel policy and procedures.
  • Respond to guest comments and complaints in a courteous, professional, but expeditious manner.
  • Keep front office workstation and lobby area neat, orderly and stocked with supplies.
  • Maintain complete familiarity with all emergency procedures and respond appropriately to emergencies.
  • Notify the Manager on Duty of unusual circumstances and situations.
  • Know current status of rooms and individuals guests.
  • Review reservations due to arrive, checking for duplicates, oversee special requests, and other factors requiring follow up.
  • Give direction and assistance to anyone who inquires about amenities and services in the Hotel or the area surrounding the Hotel.
  • Posting charges and processing payments from guests.
  • Operating front desk switchboard, receiving and routing telephone calls.
  • Perform other duties as assigned.

NON-ESSENTIAL FUNCTIONS

  • Occasionally lift computer paper weighing up to 18 pounds to refill printer.

PERFORMANCE STANDARDS


Accurately complete check in and check out procedures in three minutes or less.

 

WORK ENVIRONMENT


Normal office conditions with low lighting appropriate for constant video terminal work.

 

Qualifications

 

REQUIRED QUALIFICATIONS

a)    Knowledge, Skills and General Abilities

  • Demonstrated ability to establish warm and friendly relationship with guests.
  • Demonstrated ability to perform work-requiring effectiveness in personal interactions, both face to face and on the phone.
  • Demonstrated ability to effectively and repeatedly perform precise clerical and cashier functions with high degree of accuracy.

b)    Physical Abilities – May be required to:

  • Stand for extended stretches during work time.
  • Quickly operate a computer terminal keyboard and a multiple-line telephone console simultaneously with high degree of accuracy.
  • Read the computer screen.
  • Communicate on the telephone.
  • Take notes and messages.

c)    Mental Abilities – Must be able to:

  • Ask questions that will forth information needed to make a sound decision.
  • Communicate concisely and understandably.
  • Shift tasks readily.
  • Quickly assess the circumstances surrounding a situation and immediately make decisions.
  • Perform two cognitive tasks simultaneously.
  • Receive negative and emotion-laden feedback calmly, without reacting negatively or emotionally.
  • Work independently, with little or no direction from or consultation with Manager/Operations Manager; and maintain a high degree of productivity, friendliness and accuracy.

*Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the business.  In addition, attendance at all scheduled training sessions and meetings is required.


QUALIFICATION STANDARDS

    • Previous Night Auditor experience an asset.
    • Excellent communication and organizational skills.
    • Strong interpersonal and problem solving abilities.
    • Responsible and reliable.
    • Ability to work cohesively as part of a team with minimal supervision.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times. 

 GNICamarillo@good-nite.com

 

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